Refund Policy
Plain rules on when a refund applies and when it does not. Last updated 9 October 2026.
The Short Version
Our plans are digital content delivered right after payment is confirmed, and each one is valid for a single day. Because the slip is delivered and used immediately, a plan cannot be refunded just because the bets lost or because you changed your mind. Betting results are never a reason for a refund, since no plan promises a win.
When You Are Entitled to a Refund
- No delivery. You paid, but the slip was not delivered to you on the day, and we cannot resolve it.
- Double payment. You were charged more than once for the same plan on the same day.
- Wrong plan. The slip delivered does not belong to the plan you bought, and we cannot supply the correct one.
When a Refund Does Not Apply
- The slip was delivered and the bets did not win.
- You bought the wrong plan by mistake after receiving the slip.
- The odds at your bookmaker differ from the odds on our slip. Prices move, and different bookmakers price differently.
- A match was postponed. Void legs are shown in the archive and the slip stands with the remaining legs.
How to Ask
Write to us through the contact page within 7 days of the payment, choose the topic Refund request, and include the plan, the payment date and the email or transaction reference. We answer every request and will tell you the decision.
How Refunds Are Paid
Approved refunds go back to the original payment method. PayPal refunds usually appear within a few working days. Crypto refunds are sent to a wallet address you give us, for the euro amount paid, and network fees are deducted because they cannot be recovered.
Your Legal Rights
This policy does not remove any rights you have under the consumer law that applies to you.